Understand our return policy and terms for automated voting purchases
Effective Date: November 2, 2023
At TopListVotes.com, we are committed to providing a transparent and ethical platform for users to purchase votes and use our software. We understand that situations may arise where a refund is necessary, and we want to outline our refund policy to ensure a fair and clear process for all parties involved. This policy is designed to protect both our users and our business while maintaining the highest standards of customer service.
TopListVotes provides digital services and automated voting software for private gaming servers. Unlike physical products, digital services are delivered instantly and begin working immediately upon purchase. Once you purchase our automated voting service, votes are queued and start being delivered to your server within minutes. Because of the immediate nature of digital service delivery, our refund policy differs from traditional retail policies.
When users purchase our automated voting service through our automated payment flow, the purchase is considered final. Buyers are generally not eligible to request a refund, whether full or partial. It is the buyer's responsibility to ensure that our software product aligns with their requirements before completing the purchase. This policy is consistent with industry standards for digital goods and services.
We implement this policy because our voting services begin immediately upon purchase, and votes are delivered to toplist sites in real-time. Once votes have been cast on your behalf on sites like xtremetop100.com, top100arena.com, or gtop100.com, they cannot be reversed or recalled. The resources, infrastructure, and proxy networks used to deliver these votes represent real costs that we incur on your behalf.
We strongly recommend users to explore our software product by utilizing the free trial available before making a purchase. This allows buyers to evaluate the functionality and features to ensure it meets their needs. Our free trial gives you access to test our voting automation system, see how it works, and verify compatibility with your server configuration. Create an account to start your free trial today.
During your free trial, you can test the dashboard interface, configure your toplist settings, and see firsthand how our automated voting bot operates. We provide comprehensive documentation and tutorials to help you understand all features before committing to a purchase. If you have any questions or concerns during your trial period, please contact us at [email protected].
While we maintain a strict no-refund policy for completed services, we are committed to resolving any technical issues that may prevent our service from working as advertised. If you experience technical difficulties with our voting automation system, please contact our support team immediately. We will work diligently to resolve any issues and ensure you receive the service you purchased.
Common issues that we can help resolve include configuration problems, account access issues, voting job setup assistance, and troubleshooting site-specific voting requirements. Our support team is experienced with all supported toplist platforms and can provide guidance to ensure your voting campaigns run smoothly. We typically respond to support requests within 24 hours and strive to resolve technical issues as quickly as possible.
Any claim for a payment refund without the consent of the site owner will be considered a violation of our site and product usage policy. In such cases, all rights of the buyer to use the software product may be temporarily suspended until the issue is resolved. We will handle these matters on a case-by-case basis to ensure fair and just resolutions. Please review our Terms of Service for complete details.
If you believe a charge was made in error or without your authorization, please contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in additional fees and may affect your ability to use our services in the future. We are always willing to investigate billing concerns and work with you to resolve any legitimate disputes.
Our refund policy is designed to be in line with consumer protection guidelines for online digital goods and intangible items. We aim to strike a balance between safeguarding the interests of both our users and our platform. We encourage users to thoroughly review our software product and its features to make informed purchasing decisions.
We comply with all applicable consumer protection laws and regulations. Our transparent pricing, clear service descriptions, and free trial period are all designed to help you make informed decisions about your purchases. We believe that by providing comprehensive information upfront and excellent customer support, we can minimize misunderstandings and ensure customer satisfaction.
In rare and exceptional circumstances, we may consider refund requests on a case-by-case basis. Such circumstances might include significant service outages that prevent vote delivery for extended periods, or situations where our system fails to deliver the purchased votes due to technical errors on our end. Any refund consideration will be at our sole discretion and must be requested within 7 days of purchase.
To request a refund under exceptional circumstances, please contact us at [email protected] with your order number, detailed description of the issue, and any relevant screenshots or documentation. We will review your request promptly and respond within 2-3 business days.
In situations where a refund may not be possible but we recognize a service issue occurred, we may offer account credits that can be used for future purchases on our platform. Account credits provide flexibility and allow you to continue using our services once any issues have been resolved. Credits never expire and can be applied to any of our supported toplist voting services.
Please note that this refund policy is subject to change, and any updates will be posted on our website. We will notify users of significant policy changes via email or through announcements on our dashboard. By using our platform and making a purchase, you acknowledge and agree to abide by the terms outlined in this refund policy and our Terms of Service. Your continued use of our services after policy updates indicates your acceptance of the revised terms.
Should you have any questions or concerns regarding our refund policy, need assistance with your purchase, or want to discuss your specific situation, feel free to reach out to us at [email protected]. Our customer support team is dedicated to ensuring your satisfaction and will work with you to address any concerns you may have about our services.
Last updated: November 2, 2023